Case Management

Department Information

Illnesses and injuries often bring challenges to families. Our friendly and knowledgeable staff can provide a helping hand of assistance both before and after discharge. Areas where their professional, gentle guidance can be invaluable include:

Counseling and Support - Coping with illness can be stressful. Our staff can provide a listening ear and emotional support in times of need. Sharing the burden with our concerned staff will hasten rehabilitation and encourage healing.

Discharge Planning - For specialized services which may be required after leaving the hospital, the staff can help make arrangements for assistance such as:

  • Home Health Care
  • Medical Equipment to use at home
  • Nursing Home placement
  • Rehabilitation Care Facility
  • Psychiatric Care
  • Nutritional Services

Financial Services Support - Our staff is OSHIP certified wtih Medicare, and knowledgeable about different types of assistance which, may be available to patients, including Medicare, Medicaid, Disability and other Community and Government based assistance programs.

Advanced Directives - Many people prefer to make specific healthcare decisions before serious illness strikes. Advanced Directives are documents which provide guidance and the authority for the person(s) you select to make medical decisions for you. If you want to learn more about, or complete an Advance Medical Directive such as a Living Will or Power of Attorney for Health Care, we can provide the forms and guidance necessary.

Patient Advocate - Your thoughts, concerns and feelings are extremely important to us. We recommend that patients first attempt to resolve any problems with the department in which the problem occurred. If these attempts are unsatisfactory, call the Patient Advocate. This will give us an opportunity to solve the problem. Your concerns are taken seriously. Patient feedback is reviewed by hospital Leadership and is used to enhance policies and improve services.


7:00am - 4:30pm

To resolve any questions you are encouraged to contact:

Patient Advocate
Highland District Hospital
1275 North High Street
Hillsboro, Ohio 45133

For the Ohio Department of Health contact:

Provider and Consumer Relations Department
246 North High Street
Columbus, Ohio 43215
1-800-342-0553 or 1-614-752-6490

For Medicare Peer Review Organization contact:

Ohio Kepro Rock Run Center
5700 Lombardo Center Suite 100
Seven Hills, Ohio 44131

For Joint Commission on Accreditation of Health care Organizations contact:

Office of Quality Monitoring Ohio
Renaissance Boulevard Oakbrook
Terrace, Il 60181
1-800-994-6610 (8:30 - 5:00 pm Central Time Weekdays)